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Privacy Policy

Effective Date: 2025.01.01
Fthiaterra.com is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website.

1. Who We Are

Fthiaterra is a family-owned company based in Pelasgia, Fthiotida, Greece. Our website, www.fthiaterra.com, is dedicated to offering premium organic olive oil and olives directly to consumers.

2. What Information We Collect

We collect the following types of data:

  • Personal Information: Name, email, phone number, shipping/billing address

  • Order Information: Products purchased, payment details (processed securely)

  • Technical Data: IP address, browser type, device information, cookies

  • Marketing Preferences: Subscription status, email engagement

3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders

  • To contact you regarding your purchase

  • To send newsletters or promotional emails (if you opt in)

  • To improve our website and user experience

  • To comply with legal and tax obligations

4. Legal Basis for Processing (GDPR)

We process personal data based on:

  • Your consent (e.g., email subscriptions)

  • Performance of a contract (e.g., fulfilling orders)

  • Legal obligations (e.g., tax compliance)

  • Legitimate interests (e.g., website security and customer service)

5. Sharing Your Data

We only share your data with:

  • Payment providers (e.g., Stripe, PayPal) to process transactions securely

  • Shipping partners (e.g., DHL, PostNord) to deliver your products

  • Marketing platforms (e.g., Mailchimp or Brevo), only if you have subscribed

  • Legal authorities if required by law

We do not sell your data to third parties.

6. Data Storage & Security

Your data is securely stored using encrypted servers and protected by industry-standard security protocols. We retain order and account information for as long as necessary to comply with legal obligations.

7. Cookies

We use cookies to:

  • Improve user experience

  • Track website performance

  • Remember your shopping cart and preferences

You can manage cookie preferences through your browser settings. For full details, see our [Cookie Policy].

8. Your Rights (GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Withdraw consent at any time

To exercise these rights, contact us at: info@fthiaterra.com

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this policy periodically. Updates will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about your data or this Privacy Policy, please contact us:

📧 info@fthiaterra.com
📍 Pelasgia, Fthiotida, Greece

Would you like a downloadable version (PDF/DOCX), or a translation in Swedish/French for multilingual compliance?

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