Shipping Policy

Effective Date: 2025.01.01

Thank you for shopping at Fthiaterra.com. We aim to deliver high-quality organic olive oil and olive products efficiently and reliably. Below you will find all the important details about our shipping process.

1. Shipping Locations

We currently ship to:

Sweden
EU countries
Selected international destinations – please contact us for confirmation.

2. Processing Time

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed the next business day.

3. Shipping Methods & Carriers

We work with trusted carriers such as PostNord, DHL, and Schenker for domestic and EU deliveries. All packages include tracking.

4. Shipping Rates (SEK)

Rates are based on total order weight:

Weight (kg), Rate (SEK)Notes

1 to 1079 SEK - Standard delivery

10.01 to 50149 SEK, Bulk or multiple items

50+Contact us, Custom handling may apply

All prices include VAT (if applicable)

5. Delivery Times

DestinationEstimated Delivery

Sweden - 2 to 5 business days

EU Countries 5 to 8 business days

Other Countries 7 to 14 business days

Delivery times may vary during peak seasons or due to courier delays.

6. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number.

7. Damaged or Lost Packages

If your package is damaged in transit or does not arrive within the estimated time, please contact us immediately at info@fthiaterra.gr. We will work with the courier to resolve the issue.

8. Incorrect Addresses

Please ensure that your shipping address is correct. Fthiaterra is not responsible for orders lost due to incorrect or incomplete addresses provided by the customer.

9. Questions?

For any shipping-related inquiries, feel free to contact our customer service at:
📧 info@fthiaterra.com

Would you like this formatted as a downloadable PDF or translated into Swedish as well?